Position Summary

The Pastry Counter Customer Service Specialist is to welcome and serve the Dolce Bakery customers, promote sales by making thoughtful and enthusiastic recommendations, and maintain the beauty and cleanliness of the café, restroom and patio areas.

Essential Functions

• Welcome customers with a friendly and enthusiastic greeting providing a high level of customer service throughout the interaction.
• Guide customers through Dolce Bakery offerings, including detailed description of menu items and ingredients used, and make recommendations.
• Answer the phone, return voicemails promptly and ensure delivery of message to appropriate team members.
• Accurately operate the point of sale, give correct change and record tips properly.
• Utilize proper food handling techniques and follow cleanliness and sanitation guidelines while adhering to all safety protocols.
• Maintain appearance of pastry cases, update back of house as items sell and keep freshly brewed coffee available.
• Ensure that all outgoing products meet Dolce standards and notify a manager if quality is questionable.
• Complete daily and monthly cleaning tasks, ensuring cleanliness of restrooms, café and patio at all times.
• Assist Front and Back of House managers as requested including assisting with deliveries.

Knowledge Skills & Abilities

• Ability to understand and follow directions and safety protocols.
• Ability to understand and meet standards for health, safety, and excellence.  
• Ability to remain alert and focused in an environment that is noisy and fast-paced.
• Ability to communicate and work effectively with kitchen staff.
• Strong attention to detail.

Education and Experience

• Previous experience in customer service is preferred.
• High school education or equivalency.

Physical Requirements 

• Prolonged periods walking or standing.
• Must be able to lift, carry, and place up to 50 pounds at a time. 
• Must be able to bend, stoop, and reach frequently.